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KUMARAKOM

WOOD CASTLE

SERVICED APARTMENTS

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Terms and conditions

 

Terms & Conditions (Important Information)

1. Cancellation Policy

  • Guests may cancel their booking up to 3 days before the check-in date at no charge and receive a 100% refund.

  • Refunds will be processed within 7 business days from the time of cancellation.

  • No refund will be provided for cancellations made within the no cancellation period ie. within 3 days before the checkin date.

2. ID Proof Requirements – Indian Citizens

  • All Indian guests must provide a valid government-issued ID with address at the time of check-in.
    (PAN card is not accepted.)

  • This requirement is mandated by the local governing body and police department.

  • As Kumarakom Wood Castle is legally obliged to present these documents to authorities upon request, guests who do not provide valid ID will not be allowed to check in, and no refund will be issued.

3. ID Proof Requirements – Indian OCI & Foreign Passport Holders

  • Indian OCI passport holders: Must present a valid OCI passport and their foreign passport during check-in.

  • Foreign nationals: Must present a valid foreign passport and a valid visa during check-in.

  • These requirements comply with Indian immigration laws. All hotels and accommodators must complete Form II (Form A) and Form III (Form C) for all foreigners, including OCI cardholders, as per the Immigration and Foreigners Act, 2025.

  • Guests who fail to produce the required documents will not be allowed to check in, and no refund will be issued.

4. Check-In & Check-Out Time

  • Check-in: 2:00 PM

  • Check-out: 12:01 PM

  • Early check-in and late check-out are subject to availability ( chargeable ) and at the sole discretion of Kumarakom Wood Castle.

5. Age Requirement

  • The primary guest must be at least 18 years old.

6. Pets

  • Pets are not allowed on the property.

7. Smoking Policy

  • Smoking is strictly prohibited inside the building.

  • Guests may smoke only in the designated smoking area outside the property.

8. Alcohol Policy

  • Consumption of alcohol is not permitted anywhere on the premises.

9. Accessibility

  • The property is not wheelchair accessible. Guests requiring such access are advised to make alternative arrangements.

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