Last updated: 20 November 2025

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Kumarakom Wood Castle (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website kumarakomwoodcastle.com, make a booking, or interact with our services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

1.1 Personal Information Provided by You

We collect the following information when you submit it voluntarily:

• Contact form details: name, email address, phone number

• Booking information: check-in/check-out dates, number of guests, room preferences, special requests

• Payment information: processed securely through Razorpay (we do not store full card details on our servers)

• Guest feedback or reviews

 

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and duration

• Referring URLs

This helps us improve website performance and user experience.

 

1.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve site functionality

• Analyze website traffic

• Support advertising and remarketing

• Maintain session performance

You may disable cookies in your browser settings, though some features may not function properly.

 

2. How We Use Your Information

We use your information to:

• Process and manage bookings

• Respond to inquiries and provide customer support

• Process payments securely through Razorpay

• Improve our website and services

• Analyze usage for marketing and promotional purposes

• Show targeted advertisements using Google Ads, Google Analytics, and Facebook/Instagram Pixel

• Ensure website security and prevent fraudulent activity

 

3. Third-Party Services

We may share your data with trusted third-party service providers for the purposes listed below. All third parties follow strict data protection practices.

 

3.1 Analytics & Marketing

• Google Analytics

• Google Ads

• Facebook/Instagram Pixel

These tools help us measure traffic, performance, and marketing effectiveness.

 

3.2 Booking & Payment Services

• Stayflexi – for managing online bookings and reservations

• Razorpay – for secure payment processing

 

3.3 Communication Tools

• WhatsApp widget – for quick communication with guests

Each third-party service operates under its own privacy policy.

 

4. How We Share Your Information

We do not sell, trade, or rent your personal information.
We may share data only in these cases:

• With third-party providers necessary for booking, payments, analytics, and communication

• When required by law, legal proceedings, or government authorities

• To protect our rights, property, or the safety of guests and staff

 

5. International Guests

As we serve visitors from around the world, your data may be processed in India and other countries where our third-party providers operate. We ensure all transfers comply with applicable data protection laws.

 

6. Data Security

We use reasonable administrative and technical safeguards to protect your data.
However, no method of online transmission is 100% secure.

 

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold

• Request correction or updating of your data

• Request deletion of your information (subject to legal/operational requirements)

• Withdraw consent from marketing or analytics

• Opt out of cookies

To submit a request, contact us using the details below.

 

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their content or privacy practices.

 

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13.
If you believe a child has provided us information, please contact us immediately.

 

10. Changes to This Privacy Policy

We may update this policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

 

11. Contact Us

If you have questions, concerns, or data requests, contact:

Kumarakom Wood Castle
📍 Kumarakom Wood Castle, Cheepunkal PO, Kumarakom, Kottayam, Kerala, India 686563
📧 Email: kumarakomwoodcastle@gmail.com

📞 Phone: 7259405883